Everyone who assisted in the process was quite helpful, and friendly. He carefully explained the process of financing and even went as far to find a financer to handle the vehicle notes for less than the other competitors. Steele's patience and understanding in allowing me the time to carefully choose the options, color, and style of Jeep I wanted. The sales experience went even better this time around because of Mr. I immediately asked for his assistance in the help of choosing the right Jeep Grand Cherokee for my family's' needs as well as one to fit my budget. However, the sales associate, Kevin Steele (whom I spoke to during a previous visit about my interest in the Jeep Grand models) came to my rescue. My Dodge Journey that I purchased in 2013 suddenly died on me and I was heart broken. I know that I can always rely on them for top-notch customer service, a fair price, and an overall good experience. The first way back in 2004 the Pomoco located in Hampton, and I've continuously gone back each time since. I have bought three previous vehicles via Pomoco. Now my new (to me) PT Cruiser is cruising along perfectly! Thank you, CARS USA! Otherwise, they told me, that the car needed nothing and looked to be in excellent condition. I had AAA look into this, and I needed a transmission flush and filter. Driving at much lower speeds as I was getting the car home, I noticed a hesitation in the shifting around 25 mph. Also, when test driving on the straightaways in VA Beach, the car shifted smoothly, and the GT Turbo engine had much more pickup than my old base model PT. The front brakes were fine, but the rear brakes were getting to the point where they needed to be replaced. I noticed when driving home a very slight squeaking of the brakes, which I had not observed when test driving and took it to AAA Auto Care Center for a check, which I had planed to do anyway. The dealership was nice enough to print out my new insurance cards once they were emailed to my account. I spent close to an hour on hold on the phone before having my husband get us set up with an online transaction.
The buying experience went smoothly-what was slow was trying to get the insurance rider from GEICO. My husband had to get back to Williamsburg to get to work on Saturday morning, so my son and I took a cab to my credit union in the morning, had them cut a cashier's check for the purchase price, and Ben picked us up there.
I was ready to buy the car on the spot with a credit card, but the dealership prefers a bank check, so we decided to stay overnight in Virginia Beach. We had a great experience test driving the car, and Ben, who was helping us, was very friendly to my car-obsessed 9 year old-as were all the dealership employees. My whole family came down on a Friday night to test drive a 2005 PT Cruiser to replace one that I had totaled in a wreck.
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